Books, CDs, paper forms kits

Books, CDs, and any other “physical” items are shipped by Priority Mail and are charged a flat rate for shipping anywhere in the continental United States:

1. $5.50 for the first two items in a single order (an “item” may be a book or CD kit or forms kit)
2. $1 for every additional item

Thus, an order for four items would be charged $7.50 for shipping.

We normally ship within two working days of receiving your order and verifying your credit card.

Replacements

Within 15 days of delivery of a shipment of items you purchased from Self-counsel.com, if books, CDs, floppy disks, or other items purchased were received in damaged condition, you may return such damaged items for replacement.

Please call 1-877-877-6490 during normal office hours (PST) to arrange replacement.

Refunds

Within 30 days of delivery of a shipment, you may return any of the following items you purchased from Self-counsel.com, for any reason, for a full refund (we’ll also refund the shipping cost if the return is a result of our error):

• Any book in its original condition.
• Any unopened (still sealed in its original holder) CD product.

We can not accept returns of:

• Any book that is returned more than 30 days after delivery.
• Any book sold at a discount of 40 percent or more (“Special” items).
• Any item that is not in its original condition, is damaged, or is missing parts.

Please do not send us items that do not meet the conditions listed above, as we do not issue refunds for nonqualifying items and cannot return the items to you.

We will notify you via e-mail of your refund once we have received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of our receiving your return.

If your return is not due to our error, we will deduct the shipping costs from your refund.

Should you return an order that was placed using a promotional coupon or certificate, you will not be refunded for the amount of the certificate, as these discounts were deducted from the original purchase amount.

Arranging Replacements and Refunds

Please telephone our customer service department to pre-arrange for a replacement or a refund: 1-877-877-6490 during normal office hours (PST)

Our Bellingham, WA offices are open from 8:30 a.m. to 5p.m, Pacific Standard Time, weekdays.